Moshe Klein

Moshe Klein

Small business owners who focus on customer satisfaction have a much better chance for long-term growth and success.

Simple things like returning phone calls and responding to email communication go a long way. Showing up on time for an appointment, and providing services as outlined and for the prices quoted will certainly help to build trust and incentivize customers to provide referrals for future business. When business owners fully inform customers about products and services and ensure their complete satisfaction, they face fewer complaints and refund requests.

It’s quite basic. A small business that says what it is going to do and does what it says is already light years ahead of the competition. It’s unfortunately commonplace for people to experience small business owners who are less than professional in many ways. The consequence is that it makes it bad for all small business owners by lowering business standards and customer expectations.

Fortunately, there are many entrepreneurs in Maricopa who do place value on maintaining high standards. As the city grows, we should celebrate and support those business owners that meet or exceed our expectations by calling them out on social media and by providing referrals whenever possible. Small business owners today who embrace professional standards and emphasize customer satisfaction as a core value of their business will be the foundation of our city’s business community for many years to come.

Power Networking Team is a powerful small business networking group run by powerful small business owners. With active chapters in eight cities and more than 100 upcoming networking events on the calendar, you should check it out. It’s a perfect networking group for you to join if you are a startup or home-based business. For more information about Power Networking Team, visit the website at www.powernetworkingteam.com.

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Moshe Klein is an accountant by trade and the president of Power Networking Team, Inc. You can reach Moshe by email at moshe@mkabusiness.com.

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