Slack kicks off 2021 with a global outage

The Slack app icon is displayed on a computer screen Dec. 2 in Tokyo.

Slack, the messaging service used by millions of people for work and school, suffered a global outage on Monday, the first day back for most people returning from the New Year’s holiday.

It’s the latest tech glitch to show how disruptive technical difficulties can be when millions of people are depending on just a few services to work and go to school from home during the pandemic.

The company stopped releasing its daily user count after topping 12 million last year.

“Our team is currently investigating, and we’re sorry for any troubles this may be causing,” Slack said in a prepared statement.

The outage began around 10 a.m. Eastern time and disrupted service in the U.S., Germany, India, the U.K., Japan and elsewhere. At 12:30 p.m., service was still sporadic and Slack said the outage was ongoing, but that some users may begin to see improvement. Slack said that people should check https://status.slack.com for updates. Most issues were resolved by 3 p.m. on Monday afternoon.

Internet service outages are not uncommon and are usually resolved relatively swiftly.

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